Frequently Asked Questions (FAQ)

🛍️ Orders & Shipping

1. How long will it take for my order to arrive?

Orders are typically processed within 1 to 2 business days. Once shipped, standard delivery across India generally takes 3 to 7 business days, depending on your location. You will receive a tracking link via email/SMS as soon as your order is dispatched.

2. Is shipping free?

Yes! We offer free shipping on all prepaid orders across India.

3. Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please reach out to us at support@zevoragems.store within 4 hours of placing the order. Once an order has been shipped, it cannot be canceled.

💎 Product Care & Authenticity

4. How do I take care of my Zevora Gems jewelry?

To keep your jewelry looking brilliant and lasting longer, we recommend following these simple care tips:

• Avoid Chemicals: Keep your pieces away from perfumes, lotions, body sprays, and harsh household cleaners.

• Remove Before Activities: Take off your jewelry before swimming, showering, sleeping, or working out.

• Proper Storage: Store your pieces in a dry jewelry box or airtight pouch separately to prevent scratching or tarnishing.

5. Are your items suitable for gifting?

Absolutely! Every Zevora Gems piece comes carefully and securely packaged, making it ready to gift to your loved ones for birthdays, anniversaries, festivals, or special milestones.

🔄 Returns, Exchanges & Damaged Items

6. What is your return and exchange policy?

We offer a 7-day return and exchange policy from the date of delivery. To be eligible, items must be unworn, unused, and in their original packaging with tags intact.

7. What should I do if I receive a damaged or incorrect item?

We carefully inspect all items before shipping. However, if you receive a defective, damaged, or incorrect product:

• Please contact us within 48 hours of delivery at support@zevoragems.store.

• Mandatory Note: A clear, continuous unboxing video (starting from an unopened package showing all sides) is required to process transit damage or missing item claims.

💳 Payments & Security

8. What payment methods do you accept?

We support secure, encrypted payment options including credit/debit cards, net banking, UPI (Google Pay, PhonePe, Paytm, BHIM), and popular digital wallets through our trusted payment gateway partners.

9. Is my payment information secure?

Yes, absolutely. All transactions on zevoragems.store are processed through secure, PCI-DSS compliant payment gateways. We do not store your full card details or banking passwords on our servers.

Still have questions?

If you couldn't find the answer you were looking for, feel free to drop us a line at support@zevoragems.store, and our support team will get back to you promptly!